At VERSAND India, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return & Exchange Policy
You may request a return or exchange within 7 days of receiving your order if:
- The product received is damaged or defective.
- You received the wrong product or wrong size.
- The product is unused, unworn, and in its original condition.
- All original tags, packaging, and accessories are intact.
Returns & Exchanges Will Not Be Accepted If:
- The return request is made after 7 days of delivery.
- The product has been worn, used, washed, or damaged by the customer.
- Original tags, packaging, or accessories are missing.
- The product was purchased during a clearance or final sale (unless it arrived damaged or incorrect).
- The product has been customized or altered.
Refund Policy
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability).
- Defective or damaged products.
- Incorrect product delivered.
If your requested size is unavailable, you may choose another product of equal value or request a refund.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us with:
- Your Order Number
- Reason for the request
- Clear photos of the product (if damaged or incorrect)
Email: info.dversand@gmail.com
Phone / WhatsApp: __________________________ (Coming Soon)
Important Notes
- Returns that do not meet our policy conditions may be declined.
- VERSAND India reserves the right to inspect all returned products before approving a refund or exchange.
- Customers are advised to keep the original packaging until the return or exchange process is completed.