Refund policy
At VERSAND India, we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.
7-Day Return Policy
You have 7 days from the date of delivery to request a return or exchange.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or order confirmation.
How to Request a Return
To initiate a return, please contact us at:
Email: info.dversand@gmail.com
Please include:
- Order Number
- Reason for return
- Photos of the product (if damaged, defective, or incorrect)
Do not send products back without receiving return instructions from our support team.
Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective product
- The wrong item
- The wrong size (if due to our error)
Contact us within 48 hours of delivery with clear photos, and we'll arrange a replacement or refund after verification.
Items Not Eligible for Return
Returns will not be accepted if:
- The request is made after 7 days.
- The product has been worn, used, washed, or damaged by the customer.
- Original tags or packaging are missing.
- The product has been customized or altered.
- The item was damaged due to improper use or mishandling.
Exchanges
We offer exchanges for eligible products subject to stock availability.
If your preferred size is unavailable, you may choose another product of equal value or request a refund where applicable.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, refunds will be processed to your original payment method within 5ā7 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Charges
Shipping charges paid during the original purchase (if any) are non-refundable unless the return is due to our mistake, such as a damaged, defective, or incorrect product.
Need Help?
If you have any questions regarding returns or refunds, please contact us:
Email: info.dversand@gmail.com
We're always happy to assist you.